Shipping & Delivery Information
AUCO General Traders CC t/a Tsele le Tsele offer our services nationwide and are able to deliver your products throughout the whole of South Africa. Most deliveries take about 5 – 10 business days from date of collection. Regional area deliveries might take longer depending on the geographical location. AUCO General Traders CC t/a Tsele le Tsele will provide you with a tracking number to track the progress of the delivery at any time. Please note that we do NOT hold our stocks at our premises and all items will be shipped from our trusted suppliers.
AUCO General Traders CC t/a Tsele le Tsele shall use reasonable endeavours to dispatch goods by the date agreed with the customer, but does not accept liability for failure to deliver within the stated time where this is caused by circumstances beyond our reasonable control, such as delays caused by delivery companies or manufacturer lead times. If a delay is likely, we shall contact the customer and advise of the delay.
Delivery is deemed to take place when the goods are delivered to the Customer's nominated address, whereupon the risks of loss, breakage and all damage and all other risks shall pass to the Customer.
Upon delivery of the goods, the Customer will be asked to sign a Proof of Delivery to acknowledge safe receipt. It is the responsibility of the Customer to ensure that the number of packages delivered corresponds with the number stated on the delivery note. Where a discrepancy occurs or where there is evident damage to the packaging, this should be noted on the Proof of Delivery.
AUCO General Traders CC t/a Tsele le Tsele shall not be liable for discrepancies or damage evident on delivery where the Customer accepts delivery and signs the Proof of Delivery without amendment.
AUCO General Traders CC t/a Tsele le Tsele reserves the right to part ship goods on all orders to the customer and to invoice each shipment separately, unless otherwise stipulated by the customer. This is to make sure that the customer receives their stock in a fast and efficient manner.
South African Sales Only
AUCO General Traders CC t/a Tsele le Tsele accepts orders from billing addresses within the Republic of South Africa. AUCO General Traders CC t/a Tsele le Tsele will not ship products purchased to an address outside of South Africa. AUCO General Traders CC t/a Tsele le Tsele products are subject to South African and foreign export control laws and regulations and must be purchased, sold, exported, re-exported, transferred, and used in compliance with such export laws and regulations.