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Delivery Information

Shipping & Delivery Information

At AUCO General Traders CC t/a Tsele le Tsele Tech, we are committed to providing a seamless buying experience, which includes efficient and reliable shipping across South Africa. This page outlines everything you need to know about our shipping and delivery processes to ensure your orders arrive as quickly as possible.

 

Standard Delivery
We offer nationwide delivery across South Africa with the following estimated delivery times:

Delivery Destination

Estimated Courier Delivery Time
Johannesburg, Pretoria Area 1-4 working days
Cape Town, Durban Area 3-5 working days
Outlying Areas 4-7 working days

 

How Our Delivery Process Works

Our delivery process is designed to be as straightforward and transparent as possible.

Here's How It Works

Order Processing:

  • Once you place an order, you will receive an Order Confirmation email containing an ORDER number. This indicates your order has been accepted and we are awaiting your payment to process your order. 

After Paying:

  • Our team promptly begins the ordering process.

  • The time it takes to prepare your order for shipment depends on the items ordered and your payment method.

  • If your order is in stock with our suppliers and payment has been received in full, we'll have your order ready to be shipped by our couriers the next business day.

  • How you pay unfortunately does make a difference, use our EFT (Default) option using our bank account at the same bank as you for the quickest delivery.

Out with Courier:

  • You will receive a Shipment Confirmation email containing a waybill number.
  • This indicates that your order has been passed onto our courier for delivery.
  • Orders can be tracked using our courier waybill number.
  • You can also track your ORDER HERE.
  • You will receive updates via eMail or WhatsApp as your order progresses through the shipping stages.

Delivery to Your Door:

  • We work with trusted local couriers, The Courier Guy to ensure your order arrives safely and on time.
  • Our couriers deliver from Monday to Friday, excluding public holidays.
  • Once your order is out for delivery, you’ll receive a notification with a more precise delivery window.

Delivery to Your Nearest The Courier Guy PUDO Locker or Kiosk:

  • We work with trusted local couriers, The Courier Guy to ensure your order arrives safely and on time at your nearest PUDO Locker or Kiosk.
  • Our couriers deliver from Monday to Friday, excluding public holidays.
  • Once your order is out for delivery, you’ll receive a notification with a more precise delivery window.

 

Important Notes:

In-Stock Items:

The delivery times mentioned above apply to items that are marked as "In Stock" at the time of placing your order. If an item is out of stock, it may take additional time for us to fulfill your order. We will update you immediately with any unforeseen stock outs.

Delivery Delays:

While we strive to meet the delivery estimates provided, there are occasional circumstances beyond our control (such as weather conditions, courier delays, protest action, or strikes) that may affect delivery times. Should there be any unexpected delays, we will notify you promptly.

Remote or Rural Areas:

For deliveries to outlying or rural areas, please allow for additional delivery time as these regions might not have daily courier services.

Shipment to PO Box Addresses:

Only physical addresses within South Africa will be accepted. We do not ship to PO Boxes addresses. We unfortunately do not ship to any other country other than South Africa.

International Shipping Policy:

We unfortunately do not ship to any other country other than South Africa. Products like electronic software that are delivered digitally are available to all customers.

Returns & Refund Policy:

Our Returns Policy provides detailed information about options and procedures for returning your order. For more information click here

Shipping Rates:

Shipping charges for your order will be calculated and displayed at checkout.

We have a flat Door to Door delivery charge of R195 for orders less than R2 000.

Free Shipping on all orders over R2 000. Read More

The Courier Guy Door to nearest PUDO Locker Or Kiosk

Parcel Weight

Door To Locker

Door To Kiosk
MAX 2kg R70 R85
MAX 5kg R80 R95
MAX 10kg R110 R125
MAX 15kg R160 R190
MAX 20kg R210 R250

 

Track Your Order:

  • You can track the status of your order at any time using the tracking link provided in your shipping confirmation email or by The Courier Guy Tracking.

 

Need Help?

If you have any questions or concerns about your delivery, please don't hesitate to contact us.

Email: support@tseleletsele.co.za

Call us: 067 648 9832

 

Please Note:
No stock or collections available at our premises – Please do not visit us to collect order
We’re here to assist you in any way we can.